RETURN POLICY
Last updated July 20, 2022
Thank you for your purchase. We hope you are happy with your purchase. However,
if you are not completely satisfied with your purchase for any reason, you may return
it to us for a full refund, store credit, or an exchange. Please see below for more
information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All
returned items must be in new and unused condition, with all original tags and labels
attached.
RETURN PROCESS
To return an item, please email customer service at info@thriv.com to obtain a Return
Merchandise Authorization (RMA) number. After receiving a RMA number, place the
item securely in its original packaging and include your proof of purchase, then mail
your return to the following address:
THriV Inc.
Attn: Returns
RMA #
27134 Paseo Espada
Suite B204
San Juan Capistrano, CA 92675
United States
Please note, you will be responsible for all return shipping charges. We strongly
recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process
your return or exchange. Please allow at least three (3) days from the receipt of your
item to process your return or exchange. Refunds may take 1-2 billing cycles to
appear on your credit card statement, depending on your credit card company. We
will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to
arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@thriv.com
